Delivery and Shipping Policy

Delivery and Shipping Policy

1. Shipping Method

At Rocks and Rubies Online, we offer a standard shipping method to ensure your orders are delivered promptly and securely. Our standard shipping option provides cost-effective delivery within a specified timeframe.

2. Shipping Costs

Shipping costs are calculated based on several factors, including the destination and the weight and dimensions of the items in your order. The exact shipping cost will be displayed during the checkout process before you confirm your purchase.

3. Shipping Timeframe

The estimated delivery time for your order depends on your location and the chosen standard shipping method. Please note that delivery times may vary due to factors beyond our control, such as weather conditions and customs delays. We aim to process and dispatch orders within [X] business days of receiving payment.

  • Standard Shipping: Estimated delivery within 2-7 working days.

4. Order Tracking

We understand the importance of order tracking for our customers. For your convenience, tracking numbers are available upon request. If you would like to receive a tracking number for your order, please contact our customer support team, and we will provide you with the necessary information.

5. International Shipping

Rocks and Rubies Online proudly serves customers worldwide. For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the recipient and are determined by the customs authorities in your country. Please check with your local customs office for more information.

6. Delivery Address

It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses. If you need to make changes to your shipping address after placing your order, please contact our customer support team as soon as possible.

7. Lost or Delayed Shipments

In the rare event that your order is lost or significantly delayed during transit, please reach out to our customer support team. We will work diligently to investigate and resolve the issue, which may include filing a claim with the shipping carrier on your behalf.

8. Shipping Restrictions

Please be aware that some products may be subject to shipping restrictions or regulations. If you attempt to purchase a restricted item, we will notify you and cancel the order if necessary.

9. Contact Us

If you have any questions or concerns about our Delivery and Shipping Policy, please do not hesitate to contact our customer support team:

10. Changes to this Policy

Rocks and Rubies Online reserves the right to update or modify this Delivery and Shipping Policy at any time. Any changes will be posted on our website, and the "Last Updated" date will reflect the most recent revision.